Are you a contracting company?
No. This connects Durham homeowners with independent local providers.
Will a provider always respond?
Not guaranteed — depends on who's available that week.
Is a photo enough to diagnose the problem?
Not always. Older masonry and hidden rot often require an in-person visit to assess properly.
Should I get competing estimates?
Yes, especially for non-emergency projects — it clarifies real scope differences between providers.
Who is responsible for verifying licensing?
The homeowner, before any work is authorized on the property.